Our services on site

Worth knowing for your stay

Portrait Isabella Burgart, Exhibitor Service Manager

We are always personally there for you during the opening hours of our trade fairs and events and will help you with any questions you may have regarding your visit.


Isabella Burgart, Exhibitor Service Manager
Shuttle service Karlsruhe Trade Fair Centre

Accessibility on the Karlsruhe Trade Fair Centre

The exhibition grounds are barrier-free; all halls and entrances are accessible at ground level.

  • Shuttle service: During our events and trade fairs, a barrier-free shuttle bus is available between Karlsruhe main station and Karlsruhe Trade Fair Centre.
  • Parking spaces: The first rows on car park P1 directly in front of the main entrance are reserved for people with disabilities.
  • Wheelchairs: Free service for your visit to the trade fair: On the day of the trade fair, please contact your local DRK colleagues at 0721-3720 5230. A wheelchair will then be brought to you for the duration of your visit to the trade fair. Please choose the main entrance of the fair for this purpose.
  • WCs and changing rooms: WCs for disabled persons and changing rooms for adults are available.

W-LAN on the Karlsruhe Trade Fair Centre

W-LAN on the Karlsruhe Trade Fair Centre

W-LAN is available on the entire exhibition grounds; a separate W-LAN-enabled terminal device with a web browser function is required.

  • To use it, you need a W-LAN-enabled terminal with the worldwide W-LAN standard IEEE 802.11n/ac.
  • The maximal speed is 1 Mbit/s per end device. However, the speed may be slower depending on the hall load.
  • Reception throughout the premises may not be guaranteed when there area large number of users.
  • Each user and/or terminal can go online with a mobile terminal for a maximum of 30 minutes free of charge. In addition, the user can purchase an additional three hours of W-LAN for five euros. Vouchers are available at the Business Centre in the Events Hall or online on the portal page.
  • Payment can only be made in cash on site or by credit card online.

Premium Wi-Fi: If you require a higher bandwidth, we recommend that you order our Premium Wi-Fi without bandwidth restriction for a fee online or at the Business Centre West Entrance.

Further information about our W-LAN can be found in the Download area.

Parking spaces

Parking at Karlsruhe Trade Fair Centre

A total of 7,000 parking spaces are available at four parking areas on the Karlsruhe Trade Fair Centre. Parking fees vary depending on the event.

The convention centre has an underground car park beneath Festplatz with 1,000 parking spaces.

Cloakroom

Cloakroom and lockers

On the exhibition grounds there is a charge of 2 euros for the use of the cloakroom service for items of clothing and 3 euros for items of luggage. Lockers are available in the basement using a 1 Euro deposit coin.

Digital lockers can be found in the entrance area (main entrance) on the left-hand side.

12 of 24 LiveLockers are equipped with the possibility to charge batteries of mobile devices. After opening the LiveLocker, you will find

  • a 220V/16A socket to connect your own power supply units, e.g. for charging laptops or bicycle batteries, and,
  • a USB type A and a USB type C socket with a combined output of 18W.

You can reserve these in advance for your stay at live-locker.com .

There is a charge of 5 euros per day for their use.

Cloakrooms are available at all four event venues in the Convention Centre.

Infopoint at Karlsruhe Trade Fair Centre

Infopoint in the entrance area at Karlsruhe Trade Fair Centre

The large information pillar offers visitors a diverse selection of flyers and brochures on the various offers available from Karlsruhe Trade Fair Centre and Tourism Information Karlsruhe. Here you will find tips and suggestions for your visit to Karlsruhe and the surrounding area.

EC ATM at Karlsruhe Trade Fair Centre

EC ATM on the Karlsruhe Trade Fair Centre

Visitors to Karlsruhe Trade Fair Centre can use the EC ATM machine in the entrance area of the Events Hall.

Customers of Volksbank and customers of Sparkasse Stadt Karlsruhe-Ettlingen can withdraw cash from this machine free of charge.

Charging station for mobile phones at Karlsruhe Trade Fair Centre

Charging station for mobile phones at Karlsruhe Trade Fair Centre

A lockable charging station for your smartphone is available free of charge at the Business Centre in the Events Hall. Up to six smartphones can be charged simultaneously. Charging cables for all common smartphones are available.

Charging station for electric cars

Charging station for electric cars

Visitors to Messe Karlsruhe can use the charging stations for electric cars (type 2 plug up to 22 kW) for free. At the Karlsruhe Trade Fair Centre there are four charging stations in car park P1. Please note: Vehicular entrance to P1 is subject to a fee.

At the convention center there are three charging stations in the underground car park, parking deck C. Please note: Vehicular entrance to the underground car park is subject to a fee.

Reservations are not possible.

Dogs on the trade fair campus

Dogs on the trade fair campus

Karlsruhe Trade Fair Centre does not permit any animals on its campus. Exceptions are guide dogs for people with disabilities, guide dogs and service dogs with the corresponding certificates, and our TIERisch gut fair, to which visitors are welcome to bring their dogs.

Lost & Found

Lost & Found

Lost and dropped off items are collected by our control room.

Phone: + 49 721 3720 5222

If you do not find what you are looking for, please contact the lost and found office of the city Rheinstetten, Phone: + 49 7242 9514 350.

Or to the

Lost and Found office of the city Karlsruhe, Phone: + 49 721 133 3310.

Parking spaces for bicycles at Messe Karlsruhe

We have more than 300 bicycle parking spaces at the Messe location on both sides of the main entrance, as well as additional parking spaces at the East Entrance.

Our service staff will be happy to accept your reservations and enquiries

Further services of Messe Karlsruhe